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Terms and Conditions

DRIVENBYDETAIL – TERMS & CONDITIONS

Effective Date: 08/09/2025

These Terms & Conditions govern all services provided by DrivenByDetail. By booking with us, you accept and agree to these terms. The latest version is always available at drivenbydetail.co.uk/terms.

PART 1: DEFINITIONS & SERVICE STRUCTURE

Service: Any valeting, detailing, paint correction, ceramic coating, PPF, or related work.

Customer: The person or business booking or paying for the service.

Operative: Our staff or subcontractor carrying out the service.

Maintenance Customer: A customer with a recurring service agreement.

PART 2: CUSTOMER RESPONSIBILITIES

Vehicle Preparation

Customers must:

  • Remove valuables, bulky items, child seats, and boot contents.
  • Ensure the vehicle is drivable, roadworthy, and safe to work on.
  • Book the correct service for vehicle size and condition.

Drop-Off & Collection

  • Vehicles must be delivered and collected at agreed times.
    • Late collection after closing hours may incur a reasonable storage fee (currently £25/day).
  • Vehicles left more than 7 days after completion may be moved off-site at the customer’s risk and expense.
  • Vehicles left uncollected after 30 days may be considered abandoned. We reserve the right to recover reasonable storage and disposal costs in line with the Torts (Interference with Goods) Act 1977.

Access & Safety

  • Customers are not permitted in restricted workshop areas.
  • Children and pets are not allowed inside the unit.
  • Customers entering the premises do so at their own risk and must follow all safety instructions.

Results & Limitations

  • Pet hair, odour, sand, and mould removal have limited success (approx. 70%).
  • Stains, scratches, and paint defects may not be fully removable.
  • We do not guarantee showroom perfection on neglected vehicles.
  • While all care is taken, cleaning and detailing can reveal or worsen pre-existing defects such as stone chips, lacquer peel, thin paint, or wear to interior materials. We cannot accept liability for such issues where they are consistent with normal wear and tear.

PART 3: BOOKINGS, PAYMENTS & FEES

Deposits

  • A 50% deposit is required to confirm all bookings.
  • Deposits are refundable only in line with Clause 14.
  • By booking a specific date, you agree services may commence within the 14-day cooling-off period. Once work begins, your right to cancel without charge is waived.

Payments

  • Balance is due before collection of the vehicle.
  • Late payment after 48 hours incurs a £25 admin fee.
  • Business clients: interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.

Pricing

  • Prices are published online, by quotation, or by request.
  • Quotes are valid for 7 days.
  • Additional charges may apply for excessive soiling or undisclosed issues, with photographic evidence provided.

Chargeback Protection

  • If a payment is reversed without valid reason, we reserve the right to recover the amount plus any reasonable costs (including legal or collection fees).

PART 4: SERVICE EXECUTION & WARRANTIES

Our Responsibilities

Services will be delivered with reasonable skill and care. We are not liable for:

  • Pre-existing damage or undisclosed faults.
  • Damage to specialist finishes (ceramic, matte, PPF, wraps).
  • Indirect losses (loss of use, downtime, income).
  • Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited under UK law.

Estimated Completion Times

  • Estimated completion times are provided in good faith but are not guaranteed.
  • We will notify you as soon as possible of any significant delays.

Photographic Records

  • Before/after photos may be taken for quality control.
  • Images are stored securely for 12 months.
  • May be used in marketing only with your written/digital consent.
  • Images may also be used to defend against complaints (lawful basis: legitimate interests).

Ceramic Coating Warranty

  • Valid only if:
    • Maintenance washes are carried out at least every 6 months.
    • No automatic/third-party car washes are used.
    • Damage is inspected by DrivenByDetail in person.
  • This warranty is in addition to, and does not affect, your statutory rights.

Paint Protection Film (PPF) Disclaimer

  • While installed with care, minor edges, seams, or stretch marks may remain visible.
  • Warranty is limited to the manufacturer’s terms and is in addition to statutory rights.

PART 5: CANCELLATIONS, REFUNDS & RIGHTS

Cancellations

  • 48+ hours’ notice: full deposit refunded.
  • <48 hours’ notice: deposit forfeited.
  • Same-day or no-show: deposit forfeited.
  • If DrivenByDetail cancels, a full deposit refund will be issued.

Refunds & Compensation

  • Claims must be made within 24 hours of collection.
  • We comply with the Consumer Rights Act 2015.
  • Refunds may take up to 10 working days.
  • If a claim is found to be false or dishonest, we reserve the right to recover reasonable costs of investigation.
  • Where a service falls short, our liability is limited to either re-performing the service or issuing a refund up to the price paid. No further compensation is payable.

Force Majeure

We are not liable for delays caused by illness, accident, fire, strike, extreme weather, government restrictions, supply chain issues, equipment breakdown, or other events beyond our control.

Dispute Resolution

  • We aim to resolve complaints directly.
    • If unresolved, ADR (Alternative Dispute Resolution) may be considered (e.g., Motor Ombudsman).
  • Arbitration only applies if both parties agree in writing.

PART 6: OPERATIONAL POLICIES

Maintenance Customers

  • 14 days’ notice required to cancel recurring bookings.

Service Guarantee

  • If you are unsatisfied, notify us within 24 hours.
  • A re-clean or fair solution may be offered.

Storage & Insurance

  • Vehicles are insured while in our custody.
  • We are not liable for personal belongings left inside vehicles unless loss is caused by our proven negligence.

Lost Property

  • Items found will be bagged and left in the vehicle.
  • We do not accept liability for loss unless caused by our negligence.

Customer Conduct

  • Aggressive, abusive, or threatening behaviour towards staff will not be tolerated.
  • Service may be refused or permanently withdrawn.

Right to Refuse Service

We may decline service for any reason, including unsafe conditions, unsuitable vehicles, or where hazardous/biohazardous materials are present.
Additional charges may apply if specialist cleaning or PPE is required.

Subcontractors

We may use third-party specialists where required and remain responsible for their conduct and quality.

Liability Cap

Unless legally restricted, our liability is capped at the amount paid for the service.

Testimonials & Reviews

  • Testimonials may be used in marketing with your written/digital consent.
  • You may be contacted for a review after service (opt-out available).

Third-Party Property & Customer Authority

If you present a vehicle not owned by you, you confirm you are the owner or authorised keeper of the vehicle and have authority to approve the work.
You agree to indemnify us against claims from third parties disputing your authority.

Service Availability

Services are subject to staff and equipment availability.

Entire Agreement

These terms override all prior written or verbal agreements.

Severability

If any part of these terms is found unenforceable, the remainder still applies.

Assignment

We may assign our rights under this contract, provided this does not reduce your rights.
Customers may not assign theirs without written consent.

Survival Clause

Payment, liability, and dispute clauses survive cancellation or completion.

Digital Agreement Clause

Bookings made via website, SMS, phone, or email are legally binding under these terms.

Customer Equipment & Products Disclaimer

If we use your equipment (e.g., battery chargers, wheels, parts) or apply customer-supplied products, we are not liable for faults, failures, or defects unless caused by our proven negligence.

Data Protection

Customer data is processed in line with UK GDPR. We only collect information necessary to provide services, manage bookings, and handle payments.
Data is not shared with third parties except where required by law or payment processing.

Updates to Terms

These Terms & Conditions may be updated from time to time. The version in force at the time of booking applies, unless changes are required by law.